PLEASE! Be aware that when you make an appointment, I am setting an hour aside for you. I will also honor the fact that you have set that same hour aside for me.
Things happen that cause last minute cancellations such as vehicle trouble, snow or other road or weather issues, being sick, a sick child or other emergencies. Please call ASAP if something happens so we can possibly work around the problem.
Also know that I would rather not see you if you are sick, please call as soon as you know that you are not well enough to come to your appointment. Sometimes the stage of a cold where you are no longer contagious is a questionable time, please call and ask.
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when cancelling an appointment.
Anyone who either forgets or chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.
If you are using a discount certificate, gift certificate or something similar, you may forfit the discount of the certificate if you do not show up or fail to cancel with 24 hours notice!
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Weather and road conditions, sometimes make it impossible to arrive on time. Some times, I can give the full hour, or switch the time. I can not make someone else wait, becasue you where late. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
We look forward to serving you!